Our FAQs

We take the privacy of our service users seriously. Your personal information will be managed in accordance with strict data protection policies. For more information about our privacy policy. 

Please find below link to all of our Privacy Policy. Our Privacy Policy and adherence to General Data Protection Regulations | Help For Heroes

If you have forgotten your password, click the ‘forgot password’ link on the login page. Follow the instructions to reset your password.

If you need assistance, you can reach out to our support team via the ‘contact us’ in the activity tab. We’re here to help with any questions or issues you may have.

You can access the self-help guides directly from the website. Simply navigate to the ‘self-help’ section, select the guides you are interested in, and download or view it online.

Self-help guides are resources designed to help veterans and their families manage aspects of their mental and emotional health. There guides cover topics like stress management and improvising sleep.

My Recovery portal offers a variety of activities including outdoor events, classes, workshops, and social gatherings. We regularly update the list of activities to ensure there’s something for everyone.

To book an activity, simply browse the available options, select the activity you are interested in, and follow the prompt to book a spot. You will receive a confirmation email once your booking is complete.

Veterans and their family members can use their recovery portal. Its created specially to address the unique needs of those who worked in the UK Armed Forces.

The portal is designed to help veterans, and their families easily book activities, access self-help guides and complete questionnaires about their mental well-being. It aims to support their well-being and provide resources tailored to their needs.