Our FAQs

My Recovery is designed to help veterans, and their families easily book activities, access self-help resources, and complete questionnaires about their wellbeing. The portal offers tailored support and tools to enhance overall wellbeing and support a recovery journey.

We take the privacy of our users seriously. Your personal data is handled in line with our strict data protection policies. For further details, please read our Privacy Policy. 

My Recovery is available to members of the UK Armed Forces Community. It’s specifically designed to support the unique needs of veterans, civilians who have worked under UK command, and their families. 

To help guide you, My Recovery includes a helpful wizard feature - to start, click the ‘?’ icon in the banner at the top of the page, or click here. This tool will walk you through each section and is designed to support new users. 

Click on your name in the top-right corner of the screen and select ‘My Profile’. From there, you can: 

• Add or change your profile picture
• Update your personal details
• Review or adjust consent preferences
• Complete or edit your health questionnaire

Everything is in one place, so it’s easy to make changes whenever you need. 

Visit the Reset Your Password page and enter your email address. You’ll then receive an email with instructions on how to reset your password. Still need help? Get in touch at: myrecovery@helpforheroes.org.uk. 

Group, online courses with tools, tips and strategies to help improve and manage physical and mental wellbeing. 

We also offer self-help guides in these subjects, which are designed to be worked through anywhere, at your own pace at whatever time suits you. 

To get started, simply head to the ‘Self-Help’ section in the top navigation bar. From there, you can select a guide and choose to view it online or download it for later. 

Prefer to learn with others? Some courses offer peer-to-peer group sessions - just look out for the ‘Register your interest’ button. 

If you have any specific learning requirements, we’re always happy to help. Feel free to get in touch, and we’ll do our best to support you. 

All our self-help guides are freely available, and you can access them here.

Can't find what you're looking for? Speak to your point of contact within the Charity or visit the Contact Us page.

We’re available Monday to Friday, 9am - 5pm. Calls to this number are charged at your standard network rate.

All guides are available online for you to explore at your own pace, whenever it suits you best. Feel free to revisit them as often as you like. There’s no limit, and no pressure. 

Many of our online courses are also available through Microsoft Teams, allowing you to learn alongside a group of peers. If you're unfamiliar with Microsoft Teams, we can arrange a test call to help you get started. 

Each group usually includes up to 10 participants, supported by up to 3 experiences facilitators, creating a space that’s informal and friendly. Sessions are designed with flexibility in mind - they include regular breaks, and you’re welcome to keep your camera off. 

Nothing. All our courses are free to members of the Armed Forces Community. 

My Recovery offers a variety of ways to connect and take part - from outdoor activities and workshops to group classes and relaxed social gatherings. Be sure to check the Activities page regularly, as new events are added all the time. 

Browse the available Activities, select the one you’re interested in, and follow the booking prompts. You’ll receive a confirmation email once your place is secured. 

Activities you’re booked onto will appear in your calendar - just click ‘Calendar’ in the top banner. 

The event organiser will be in touch with you directly, so you can share any preferences or questions with them. Alternatively, visit the Contact Us page - we're here to help with any queries or changes.